You are in the spotlight. Competition and regulatory pressures are increasing, and new entrants are differentiating themselves through their customer service. Every customer conversation, in every area of your business, makes a difference.
From your sales team renewing long-term contracts to your service team delivering on your brand promise. A solid sales training program will help you achieve your objectives by spanning the whole spectrum, from front-line service and sales-through-service to complex B2B sales.
Challenges You Are Facing
Sales training will help you achieve a consistent and client-focused approach to creating value and selling across geographies and channels. Your staff will master the commercial and business acumen necessary to engage with financial buyers and channels to build a case and demonstrate financial impact.
Your team will understand the three dimensions of superb customer experience: Insight, Influence, and Trust. Sales training will teach them the skills to deliver brilliant customer conversations, tailored to different types of buyers at different stages of their buying journey.
With a customized sales training program, you can expect to improve complaint handling through culture change and conversational skills.
Your team will gain the conversational skills that will put the customer at the heart of the collections conversation. That will have a dramatic impact on improving collections.
Research Based Sales Training
Our sales training and coaching programs are based on decades of experience, along with benchmark research including what sales winners do differently, top performance in strategic account management, and the top-performing sales organization.